Refund policy

  1. All orders cannot be canceled or changed after the online transaction is completed.
  2. After the online transaction is completed, we will send the shopping receipt to your email address by email, but all orders will be finalized depending on the availability of the relevant goods.
  3. After confirming the order, if you notify the change of address during the delivery of the goods, the company will reserve the right to charge you for additional delivery fees.
  4. It takes time to process the order. The company will ensure that the goods are delivered to the address as soon as possible according to the address you provided. Generally, the order will be sent within 5-7 working days (excluding Saturdays, Sundays and public holidays) after the payment is received, such as 10 Still not confirmed within days, please contact us.
  5. If the company is unable to provide any of the goods on the order, you will be notified by phone or email to arrange a refund.
  6. If there is a delay in delivery, we will notify you by phone or email.
  7. If due to your reasons, the goods are still unsuccessfully delivered after 60 days after the delivery date, the company reserves the right, including any right to refuse to request a refund.
  8. After you sign for the goods, you must immediately inspect the ordered goods for damage. If you find that the goods are damaged (including damage during transportation, abnormality of the product, excluding intentional damage), please notify the company within 24 hours after receiving the goods to arrange replacement of the goods. You need to send an email to contact@sumaskincare.com and attach a picture, we will contact you to solve the problem.
  9. We will within 1-3 working days (excluding Saturdays, Sundays and public holidays) To process your replacement request, if you have not received a response after 3 days of emailing, please contact us at contact@sumaskincare.com and we will investigate further.
  10. The company will only make replacement arrangements for damaged or abnormal products (excluding intentional damage), but no refunds will be made. The company needs to review whether your reasons for returning or exchanging the goods are sufficient, and reserves the right to refuse any application for returning or replacing the goods.
  11. Except for the replacement of goods listed in items 8 and 10 above, the company and this website shall not be liable for any direct or indirect risks, losses and damages caused by your use of this website for transactions, and you shall bear the risks yourself.
  12. If the refund listed in item 5 above causes you direct or indirect risks, losses and damages, the company and this website will not bear any responsibility, and you should bear the risks yourself.
  13. If you need to exchange the goods, the company has the right to ask you to take back the defective goods after communicating with you. Unless it is a product quality problem, any return express costs will be at your own expense.
  14. In case of any dispute arising from refund or return or exchange, the company reserves the right of final decision.
  15. If the company fails to accurately provide the goods you need or Services, the company will not assume any responsibility or compensation.
  16. Except for the contracting parties of this online shopping, no other person or company has the right to enforce the terms of online shopping in accordance with Article 623 of the Laws of the Hong Kong Special Administrative Region "Contracts (Rights of Third Parties) Ordinance".
  17. These terms and conditions will be interpreted in accordance with the laws of the Hong Kong Special Administrative Region of the People's Republic of China ("Hong Kong") and governed by the laws of Hong Kong. You agree to use the courts of Hong Kong as non-exclusive courts.
  18. Each part of these Terms and Conditions applies only to the extent permitted by such law. If any part of these Terms is prohibited or unenforceable in any jurisdiction, only the prohibited or unenforceable part will be invalid in that jurisdiction, but will not invalidate the rest of these Terms or that part in other jurisdictions. The validity, legality or enforceability of the Zone will not be affected.
  19. The Company reserves the right to amend these Terms and Conditions in its absolute discretion.
  20. If you have any suggestions or questions, please email contact@sumaskincare.com to contact the company.
  21. In case of any dispute, the company reserves the right of final decision.

 

Return Address:

Suma Skin Care

Room N6, 7th Floor, W LUXE, No. 5 On Yiu Street, Shek Mun, Sha Tin,

New Territories, Hong Kong

Email: contact@sumaskincare.com

Phone / Whatsapp : +852 97565336